Frequently Asked Questions

Common Questions

Reservations & Visits

Can I make a same-day reservation?
Yes, we accept same-day bookings if there are available slots. We also take same-day waitlist requests by phone.
Evenings on weekdays and weekends are particularly busy, so we recommend booking in advance.
Can I request a specific staff member?

Yes. If you have a preferred technician, please let us know when booking.
Please note there is a ¥550 staff selection fee.
How long does a treatment take?
It depends on the service, but for first-time clients, we recommend allowing 1.5 to 2 hours including consultation. Please arrive with enough time.
Do you accept credit cards?
Yes, we accept the following credit cards: Visa, MasterCard, JCB, AMEX, and Diners.
We also accept PayPay, Alipay+, K PLUS, Kaspi.kz, Bluecode, and BigPay.
Can I come with a friend?
Yes, you are welcome to visit with a friend. However, we can only accommodate multiple guests if we have enough space. Please contact us in advance.

Cancellations & Delays

Can I cancel my reservation?

Yes. Please contact us by 5:00 PM on the day before your appointment via Instagram DM.

📩 Instagram: @32hills_fujisawa

If your preferred slot is already booked, we may not be able to reschedule.
Cancellations made on the day of the appointment will incur a 50% cancellation fee according to our salon policy. Thank you for your understanding.
What should I do if I’m running late?
Please contact us before your appointment time via Instagram DM.
If we don’t hear from you in advance and you arrive late, your appointment may be treated as a cancellation.
Late arrivals may also result in a shortened treatment or limited service.

No-Shows

What happens if I don’t show up without notice?

In the case of a no-show, we will charge 100% of the reserved service fee.
Repeated no-shows may result in being denied future bookings.
We appreciate your understanding and cooperation to ensure all guests have a pleasant experience.

For Minors

Can minors receive treatments?
Yes, we accept clients up to junior high school age, under the following conditions:
• Children must be able to stay alone in the treatment room.
(Parents/guardians are not allowed in the room during the session.)
• If any discomfort or abnormal skin reactions occur during treatment, we may stop the procedure.
Refunds will not be provided in such cases.
• We do not offer refunds or free touch-ups for minor-related issues or dissatisfaction.